Question 1

What is TapFix?

Accepted Answer

TapFix is a repair marketplace for Germany. We connect you with vetted repair shops for smartphones, tablets and laptops. You can compare prices, read reviews and book directly online.

Question 2

Is TapFix free?

Accepted Answer

Yes, TapFix is completely free for customers. You can search, compare and book shops — with no hidden costs.

Question 3

In which cities is TapFix available?

Accepted Answer

TapFix is available across Germany. We currently have partner shops in more than 50 cities. You can also send your device in by post — then the shop's location doesn't matter.

Question 4

How does a booking work?

Accepted Answer

You choose your device, brand, model and type of damage. Then you see matching shops with prices and reviews. You pick a shop and book directly online — the shop then confirms your request.

Question 5

Can I have several damages repaired at once?

Accepted Answer

Yes! In the booking assistant you can select several damage types at the same time, for example screen and battery. The total price is calculated automatically.

Question 6

How do I get my device back?

Accepted Answer

That depends on the shop. With 'drop-off' shops you bring your device in person and collect it after the repair. With 'mail-in' shops you send your device by post and receive it back repaired.

Question 7

Can I cancel a booking?

Accepted Answer

You can contact the shop directly to cancel a booking. Get in touch with the shop as early as possible, ideally before the repair has started.

Question 8

Do I need to create an account?

Accepted Answer

You don't need an account to browse shops. To make a booking you do need to register, so that you can track the status of your repair and write reviews.

Question 9

How secure is my data?

Accepted Answer

Your data is transmitted with SSL encryption and stored securely. We only pass your data on to the respective repair shop — and only as far as needed for the repair.

Question 10

I forgot my password. What now?

Accepted Answer

Click 'Forgot password' on the login page. You will then receive an email with a link to reset your password.

Question 11

How are shops on TapFix vetted?

Accepted Answer

Every shop has to register and is checked and approved manually by our team. We verify business registration, reachability and reliability before a shop becomes visible.

Question 12

How can I write a review?

Accepted Answer

Once your repair is complete, a 'Write a review' button appears under 'My bookings'. Reviews are only possible for customers with a completed booking.

Question 13

I'm a shop owner. How can I register?

Accepted Answer

You can create your shop account via 'Become a partner' in the footer. After you confirm your email and our team has checked your shop, it is approved and becomes visible to customers.

Frequently asked questions

General

Booking & process

Account & security

Shops & reviews

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